Canadian Shipping Overview

We offer Free Shipping across Canada on all orders over $49. Free shipping included on freight deliveries is White-Glove service and by appointment. Some of our products are drop shipped from the distributor or manufacturer. Delivery dates are good faith estimates only and are quoted in "business days" this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.


Normal Delivery

Kelli Shop currently offers shipping to unrestricted Canadian addresses only. We are not able to deliver to PO boxes, hotels, freight forwarders or international shipping addresses.

If you are advised that your desired shipping address is restricted for a specific item, unfortunately delivery is not possible at that time.


Kelli Shop does not keep inventory on any products. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.


Remote Delivery Area Surcharge

We will make every effort to fulfill your order based on our standard Free Shipping policy; however, an additional surcharge is often required for delivery to the Yukon, Northwest Territories, Nunavut and other remote locations outside of major centers. This is due to a Delivery Area Surcharge applied by some shipping companies. We will always contact you, prior to applying this shipping surcharge and prior to charging your credit card.

White Glove Delivery on large items (Freight items)

Unlike other online shops, only ships large items with White Glove Delivery and includes this service in the prices listed on our site. Our white glove delivery service incluides:

·         A scheduled appointment with the consignee with a 4-hour delivery window during standard hours of operation (M-F 8:00 AM to 5:00 PM)

·         Two-person delivery to consignee location

·         Items delivered inside the home and placed in the room of choice

·         Items delivered to main and/or second level (or basement)

·         Items unpacked and packaging debris removed from consignee's premises

We want your experience with us to be as easy and painless as possible so this is why white glove is the only delivery option we offer for large or bulky items.


Storage Fees

We allow 30 days for you to accept your order without fees after which you will incur a storage fee of $25 per order.